Policies
-
All pets must be current on their Rabies vaccine (Proof from the veterinarian required for ALL services)
-
We must wait 48 hours after any vaccine to groom your pet.
-
All Coupons are ONE per dog/per purchaser
-
All coupons have a 24 hour cancellation policy, if you cancel within 24 hours or no show for your appointment you forfeit your coupon.
-
All appointments have a 24 hour cancellation policy, if you cancel your appointment within 24 hours there will be a late cancellation fee of $50 for each dog.
-
All no shows will have a now show fee at next appointment
-
Any pets left 2 hours after completion will be charged $5 per hour/ per dog for daycare.
-
Pets left after closing will be charged a $50 fee after 30 minutes and a $500 overnight fee will be applied and pets can be picked up the next business day.
-
If your pet has an emergency while in our care we will take them to the nearest vet hospital
-
We do not take any pet that has been given any kind a sedative or calming medication.
-
We do not take pets with any kind of open wounds or sores.
-
We do not take any pets that are in heat, pregnant, or nursing.
Please Call us at 916-899-6770
if you have any questions about our policies.
Thank you!